If you haven't heard about Feng Zhenghu before, here is his wiki page. He is the Chinese activist who spent 92 days at Narita Terminal 1 after being denied entry to China in November for the 8th time in a row. I am not trying to get into politics on this blog so this entry is only about how JAL and ANA handle this incident.

Japan Airlines has started a customer service to assistant passengers in Japan to make a reservation online and to do web check-in. With this new service, the JAL customer service agent will be able to take control on your computer and show you step by step on how to perform these two functions for both domestic and international flights. You will see a big yellow/orange arrow showing you what the JAL agent is doing. For details of this service and screenshots with big arrow, you can visit JAL Japan website (Japanese only, in case you don't read Japanese, just click the banner at the bottom of the page and choose the third tab to see screenshots)

Update: maybe it's called Sky Navigation...that's probably the same Japanese only service referred on this page.