Japan Airlines has started a customer service to assistant passengers in Japan to make a reservation online and to do web check-in. With this new service, the JAL customer service agent will be able to take control on your computer and show you step by step on how to perform these two functions for both domestic and international flights. You will see a big yellow/orange arrow showing you what the JAL agent is doing. For details of this service and screenshots with big arrow, you can visit JAL Japan website (Japanese only, in case you don't read Japanese, just click the banner at the bottom of the page and choose the third tab to see screenshots)
Update: maybe it's called Sky Navigation...that's probably the same Japanese only service referred on this page.
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